About Us

All we do is customer experience, call centre and business optimisation consulting: strategic and tactical. Our call centre and customer experience consultants have helped management in many call centres and organizations achieve – and exceed – their business goals. And now we stand ready to help your management team achieve their goals!

We listen to you. We really get to know your business and your unique challenges and obstacles. The senior call centre, organization and management consultants you meet with are the ones who will work on your project. All of our call centre, organization and management consultants have 30+ years of experience. Experience and exposure to many call centres and organisations across virtually every vertical allows us to rely on expertise and knowledge and not just a template or pale imitation of what worked somewhere else"


Our Team

Bryan Schneider
Partner

Bryan Schneider has extensive Management Consulting and Business Process Management experience, at all levels, including improving existing Business Operations and Project Managing the set-up of new Business operations including the Build, Operation and Transfer of new Call Centres. In addition he has over 30 years Operations and Project Management experience, both nationally and internationally.

Bryan has been instrumental in setting up and managing Service Centres throughout Southern Africa, where he successfully developed the structures in respect of governance, audit, succession planning, staff development, performance management and customer relationship management.

Bryan delivers significant, tangible and lasting improvements in the operational performance and service delivery to customers; including, improved efficiency, quality, staff retention and customer service. This is realised by implementing an Operational Excellence programme; which is the fast and comprehensive Analysis of the operation and the rapid Implementation of practical, industry tested solutions which achieve significant improvements in the operations. Bryan has worked recently with the following clients; LexisNexis, City of Tshwane, MBC Health, Liquid Capital, Isilumko, Edcon, Synovate, Conexus and African Bank.

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